If I want to cancel my trip who should I contact?
If possible you should always contact KILROY for cancellation. If you need to cancel outside KILROYs opening hours you may also contact the airline you were supposed to fly with. Make sure all flights are cancelled if you have more than one.
Most often cheap tickets are very restricted and refunds are not possible. However, if you bought a 'KILROY ticket' you will be entitled to a partial refund.
When is the latest I can cancel a trip or a product?
There are different rules for each product. You will always have to cancel before the start date.
The rules for refunds vary depending on the tour operator with whom your trip is booked. Please contact KILROY for conditions related to your specific booking or product.
Please contact KILROY for exact rules and conditions related to your specific ticket and booking."