Why is the ticket I find online cheaper than the one KILROY staff found for me?
When you book a flight online you do all the leg work yourself. This includes the time it takes to research your options and find the best result. All handling of the ticket (issuing and invoicing) is done automatically, thus keeping the expenses at a very low level.
But be aware, if you plan to travel for a longer period as a backpacker or have many stops in your itinerary making the booking more complex, there is a very good chance that KILROY staff will be able to find a more flexible ticket at a lower cost than you will be able to find online by yourself.
KILROY offer expertise on all of your travel options and provide this advice and guidance during the booking process.