If I want to cancel my flight, who should I contact?

If you need to cancel your booking, you should contact us for cancellation guidance. If you need to cancel outside our opening hours you may also contact the airline you were supposed to fly with. Make sure all flights are cancelled if you have more than one in your booking. 


Note that most often cheap tickets are very restricted, and refunds are not possible. Each airline has its own unique rules surrounding cancellations. Some airlines may allow date changes, some may offer flight credit that you can use towards another trip, while others may not provide any refunds at all. You can read more about the rules associated with your ticket at the time of booking.  


When is the latest I can cancel a flight booking?
If you want to cancel your airfare you should do so as soon as possible. All airlines require you to cancel before the departure date. The rules for refunds vary depending on the airline with whom your trip is booked. Please contact us for conditions related to your specific booking or product. 


Need to cancel your booking? Complete a request to a service representative using our online chatbot found in the bottom right-hand corner of the screen. 

  1. Click on the chat bot found in the bottom right-hand side of the screen.  
  2. Click "Prepare my trip" 
  3. Click "Flight info" 
  4. Indicate whether your flight departs within 3 days so we can prioritize your request 
  5. Click "Cancel my booking" 
  6. Click "Find My Booking" 
  7. Enter your KILROY booking confirmation code 
  8. Enter your last name 
  9. Complete cancellation request 
  10. Submit request 
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