What if my flight is cancelled or delayed?
It depends on the reason, but sometimes you are entitled to compensation if you are denied boarding or if your flight is delayed. The EU has gathered the official rules for air travel from/to the EU here - EU Air Passenger Rights.
Other areas/countries have rules very similar to these and you can always demand the airline to pass the rules on to you.
If you experience a flight delay or cancellation, you should try to get in touch with us as soon as possible. If you are already at an airport, you can also inquire with an airline representative about your options. If you would like to get in touch with us, you can complete a request to a service representative using our online chatbot found in the bottom right-hand corner of the screen.
Has your flight been canceled? Complete a request to a service representative using our online chatbot found in the bottom right-hand corner of the screen.
- Click on the chat bot found in the bottom right-hand side of the screen.
- Click "Prepare my trip"
- Click "Flight info"
- Indicate whether your flight departs within 3 days so we can prioritize your request
- Click "Cancelled flight"
- Here you can choose to complete a refund request or request assistance with rebooking