Before departure services
- Luggage: How much luggage can I bring and do I have to pay?
- Luggage: What if I want to bring my bicycle, surfboard, a wheelchair or other special luggage?
- Luggage: What if the airline loses or damages my luggage?
- Meals onboard: Is food served during the flight and do I have to pay?
- Loyalty / Frequent Flyer / Bonus card: What if I want to register my bonus or loyalty card?
- Seating: Can I get a seat assigned before I go to the airport?
- Check-in: What is “Online Check-in”?
- Check-in: When do I have to be at the airport for check-in?
- Visa: What do I need?
- Vaccination: Do i need to have them?